Booking Confirmation Best Practices

What every confirmation must include

• Date, time and service booked
• Vehicle registration
• Garage name, address and phone number
• What the customer should bring (V5C if applicable)
• How to reschedule or cancel

Send confirmation instantly

Drivers expect the same instant confirmation they get from restaurants and salons. A booking that sits unconfirmed for hours feels uncertain. Automated confirmation from your booking system removes that doubt. See how customers book garage services for the full journey they expect.

Set expectations before the visit

Include realistic duration ("MOT test, allow 60 minutes"), drop-off instructions and parking details. If you need the customer to approve additional work by phone, say so upfront. Clear expectations reduce friction on the day and support calls beforehand.

Reminder sequence

A single confirmation is not enough. Send a reminder 24–48 hours before the appointment with the option to reschedule. Garages that do this consistently see fewer no-shows — see reducing no-shows for timing that works across MOT and service bookings.

Make changes easy

Include a phone number and, where possible, a link to reschedule online. Customers who cannot easily change a booking often no-show rather than call. AskMike Online Booking sends branded confirmations and reminders automatically. For broader setup advice, read the online booking guide.