Sample scenario
How customer reminders can reduce missed bookings
A sample walkthrough of SMS confirmations and day-before reminders for workshop appointments.
Real customer stories coming soon. This page describes a plausible workflow — not a named customer outcome.
Sample scenario only. We are collecting real garage stories and will publish them here when available.
The situation
A garage books MOTs and services by phone and online. A handful of customers forget their slot each week, leaving gaps in the diary.
What could change
- Automatic SMS when a booking is confirmed
- Reminder 24 hours before the appointment
- Easy path to reschedule if plans change
- MOT due reminders for customers due again next year
Fewer empty ramps and less chasing by phone. Learn more about Customer Reminders.
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